Returns or Exchange Policy
All Sales Are Final
We are sorry, but we do not accept returns or exchanges.
However, please kindly contact us if you have any issues with your order. We are always happy to help and want to ensure you have a smooth experience with DON925 Jewelry.
UK & EU customers, see the Right of Withdrawal section below.
Why We Have a Final Sale Policy
Our policy allows us to:
• Keep our sterling silver jewelry accessible and competitively priced.
• Ensure that you are the first person to wear your handcrafted piece; each item is unworn and made with care. This exclusivity is a unique aspect of our products that we take great pride in.
• Reduce our carbon footprint by minimizing unnecessary shipping and handling.
• Protect the time and resources of our micro team so we can continue offering handmade, heirloom-quality designs.
Before You Purchase
We provide detailed photos, measurements, and descriptions for every design. Please review them carefully to ensure the piece meets your expectations. If you have any questions about sizing, fit, style, or materials, we are here to help.
We Are Here for You
We genuinely care about your experience. If you ever need assistance or have concerns about your order, please kindly reach out. We are always happy to support you.
Thank you so much for understanding and for choosing handcrafted sterling silver jewelry from DON925.
More answers can be found in our FAQs section.
- Bought the wrong size.
- I received the wrong size or the wrong item.
- Damages and issues.
EU & UK Customers ONLY:
Returns & Right of Withdrawal
Our General Policy
At DON925®, all sales are considered final. Due to the handmade nature of our jewelry, the exclusivity of our designs, and our commitment to keeping prices as competitive as possible, we do not generally accept returns or exchanges.
EU & UK Customers: Right of Withdrawal
If you are a consumer residing in the European Union or the United Kingdom and your order was shipped to an address located in the EUn or the UK, you may have a legal right to withdraw from your purchase. Please get in touch with us within 14 days of delivery (no exceptions) to obtain the return address and any additional instructions.
Items must be:
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Unworn and in original condition
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Returned with all original packaging
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Free from signs of wear, damage, alteration, or resizing
Return Shipping
Customers are responsible for arranging and paying for return shipping, including import/export duties.
We strongly recommend purchasing tracking and insurance, as we cannot be responsible for parcels lost or damaged during transit.
Refunds
Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method.
Please note:
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Original shipping charges are non-refundable.
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A 20% restocking fee will be deducted from your refund.
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Refunds will be issued only after the returned item has been successfully delivered and inspected.
Exchanges
We do not offer direct exchanges for international orders. If you would like a different size or design, please place a new order separately.
Alternative Solutions for Incorrect Sizing
Before arranging an international return, you may wish to consider:
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Having your item professionally resized by a local jeweler (when the design allows).
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Gifting the piece to a family member or friend.
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Using any replacement discount code that our customer service team may offer.
In many cases, these options are more convenient and cost-effective than returning an item internationally.
Exception for Customized Products
The right of withdrawal does not apply to personalized, custom-made, engraved, or otherwise customized products created specifically for a customer, except where required by applicable law.